Privacy Policy

2. Information we collect

We collect information you give us and information collected automatically when you use our website:

• Booking and enquiry details — names, contact details, travel dates, passenger details and preferences you provide when you search, enquire or book.
• Contact information — email address, phone number and postal address.
• Account and communication data — messages you send us, price-alert routes you set, and newsletter preferences.
• Technical data — IP address, device and browser type, and pages visited, collected via cookies and similar technologies.

We do not knowingly collect data from anyone under 16. We only ask for the information we need to provide the service you have requested.

3. How we use your information

We use your personal data to:

• Process your searches, enquiries and bookings and provide customer support.
• Send booking confirmations, travel updates and service messages.
• Send price alerts and, where you have opted in, marketing about deals and offers (you can unsubscribe at any time).
• Improve our website, services and security, and prevent fraud.
• Comply with our legal and regulatory obligations.

Our lawful bases for processing are: performance of a contract (to fulfil your booking), your consent (for marketing), our legitimate interests (to run and improve our business), and compliance with legal obligations.

4. Sharing your information

To provide your travel arrangements we share the data necessary to complete your booking with trusted third parties, such as airlines, hotels, and our booking and payment providers. We may also share data with service providers who help us operate our website and communications, and with authorities where required by law.

We never sell your personal data. Where providers are located outside the UK, we take steps to ensure your data is protected by appropriate safeguards.

5. Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences (such as your currency and market), and understand how the site is used. You can control cookies through your browser settings; blocking some cookies may affect how the site works.

6. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described above, including to meet legal, accounting and reporting requirements. Booking records are typically retained for the period required by law and for handling any queries about your trip.

7. Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent for marketing at any time.

To exercise any of these rights, contact us at info@sevenzonestravel.com. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

8. Security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Payments are handled securely by our payment providers; we do not store full card details on our systems.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please check back periodically.

10. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact us:

• Email: info@sevenzonestravel.com
• Phone: 020 7993 2994
• Address: 9 Station Road, West Drayton, London, UB7 7BT